Friday, November 16, 2007

Defusing the Angry Patron

This morning I finished reading "Defusing the Angry Patron" by Rhea Joyce Rubin. Not like it helps all that much, the tips she gives, but I try anyway. It's terrible when you try to help people who are rude and ungrateful all day long for a living. It makes you really start to hate life.
I need a vacation...

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